FREIGHT
Free Shipping - Delivery Time 1-3 weeks.
When your order has been shipped, you will receive an email with a link where you can track your order.
If the order is shipped from our foreign warehouse, you may also have to pay an import fee. Any import & customs fees are paid by the customer when the customer makes a private import. Ståltrimmern cannot regulate or be responsible for these costs.
Track your order at Postnord
RETURNS
You have the right to cancel your purchase within 30 days of receiving your package. Fill out the return form and send it to Kontakt@staltrimmern.com to receive a return slip.
Returns go to our Swedish returns warehouse.
Return shipping 50kr.
The completed return form must always be sent with the item. Refunds will be made within 14 days. If you have purchased via Klarna, you can report a return and pause the payment during the return process.
Goods returned in undamaged condition will be refunded at their full value. If the goods have been handled to such an extent that they have decreased in value, a deduction will be made from the refund to the extent that the goods are considered to have decreased in value.
UNRETRIEVED PACKAGE
What happens if you don't pick up the package from the agent?
Your package will normally remain with the agent for 7 days after it arrives. If you do not collect your package, it risks being sent back to the post office in Malmö where it will need to be resent or destroyed.
The package will then be registered as "not collected" and we will charge you a fee of SEK 100. The remaining order value will be refunded to you in the same way you paid when purchasing. If you have changed your mind after ordering you must receive the package and then return it so that it is not registered as "not collected".
